Please email your access enquiry to firstname.lastname@example.org
The main entrance to the venue, the box office and all performance spaces are step free. We have a passenger lift which services each level of the venue and is located close to the accessible toilets.
All our performance spaces are accessible to wheelchair users. In the main space, specific spaces are available to book depending on the seating configuration. Typically, for a standard gig, there are 4 wheelchair user positions on level 2 that can be booked online. We also have a number of wheelchairs onsite that are available to patrons to borrow if required.
There are dropped counters at Studios, Box office, Cloakroom and the Merchandise Counter when in use.
A limited number parking spaces with step-free access from the car park are available at the venue and we advise booking early. Please contact us if you would like to reserve a space. Alternative parking is available in the surrounding area (link to Camden website).
Accessible Toilets are available on all levels, with accessible baby changing facilities next to the studio theatre on Level 0 and in the main space on Level 1.
A hearing loop system is available in the ground floor foyer for anyone using hearing aids, with Sennheiser hearing enhancement available in the main space and studio theatre.
Signage throughout the venue is tactile and in braille. We are working to introduce Navilens around the building.
Assistance animals are welcome in all areas of the venue. For level 1 seated performances additional assistance animal spaces are included within the ticketing plan.
We welcome audience members who need to bring medicines, medical equipment, food or drink to manage a medical condition. If you have any concerns about being allowed entry with any items you require, please don’t hesitate to get in touch.
For more info: contact email@example.com
Details of such performances will be listed under the dates and times tab on individual show pages. Alternatively, you can search for British Sign Language or Audio Description in our search function on the website. If a performance doesn’t have any dates listed and you would be interested in using this service, please get in touch with us via firstname.lastname@example.org and we may be able to arrange this.
As part of our commitment to making sure all audience members feel welcome and comfortable, we offer relaxed performances for certain productions.
Relaxed performances are aimed at encouraging and welcoming audiences who could benefit from a calmer environment, including those with a condition on the autistic spectrum, people with learning difficulties and sensory or communication needs, so they can fully enjoy the experience of live performance.
These shows aim to create an experience that removes and reduces obstacles to attendance, including anxiety and unfamiliarity, through creating a supportive and less formal atmosphere.
Relaxed performances may include: opening the house earlier than usual to allow audience members the opportunity to arrive early, familiarise and settle in before the performance; a meet & greet with the performers from the production to explain the story and introduce the characters before the show begins; food and drink being allowed in the space (though strictly no glass in performance spaces); adjusting aspects of the production’s light, sound and participation as required.
Relaxed performances will be identified under the dates and times tab on event pages and tickets can be booked online.
As with any performance at the Roundhouse, please feel free to get in touch with us if you need any information on an event to help you make a decision on whether or not it’s going to feel right for you.
Many of our events are brought in by external promoters and therefore it can be difficult for us to have the full details until very close to the show day. Most main space events will contain flashing lights, however strobe effects are rare.
We will make every effort to advertise on the auditorium doors if strobe lights are in use. If you are sensitive to strobe effects and have any concerns then please get in touch.
We offer complimentary tickets for personal assistants and support workers. As standard, our wheelchair user positions and ambulant seats come with one free ticket.
For wheelchair bookings where one complimentary seat is required, book online and select a wheelchair space.
If you need to book an accessible seat, you can let us know you require this during the booking process by ticking the box next to ‘A member of my party has accessibility requirements’ while adding tickets to your basket and providing details – we’ll do all we can to accommodate your request. We do not request any evidence for personal assistant ticket bookings.
If however you don’t require a personal assistant or support worker in order to attend, or need assistance with your booking, then please let us know.
For a standard gig there are specific spaces for wheelchair users in our seated area on level 2, but wheelchair users can also use our general admission area on level 1. We also have a number of ambulant accessible seats on Level 2, however the availability of seats that have minimal steps is limited.
For level 1 seated performances there are additional wheelchair user spaces depending on the configuration (see seat map for details).
In standing only shows, wheelchair users are able to gain early access by prior arrangement, and we will endeavour to position a number of seats in the space for audience members who might need them. Please let us know in advance if you would like to arrange this.
In our Studio Theatre, we have a number of wheelchair spaces that are reserved until the performance sells out, at which point they will be put on general sale.
For promenade performances, wheelchair users are free to move through the areas and are asked to make themselves known to the duty manager, before the doors open. The duty manager will arrange priority entry and be able to advise from where it is best to watch the event.
To help you feel as comfortable as possible when visiting us, we’ve created a visual stories guide. This includes photographs and descriptions which talk you through what to expect when visiting the Roundhouse. We hope it will help to reduce any anxiety someone might be feeling ahead of their visit.