Roundhouse Membership (including Intro, Champion, Icon, Legend, Producing Circle and Chairman’s Circle levels) supports the charitable work of the Roundhouse Trust (registered charity number 1071487).
Membership contributions help the Roundhouse provide creative opportunities for young people aged 11–25, programme artistic events, and maintain our Grade II* listed building.
In recognition of this support, members receive benefits according to their level of membership.
Membership is an individual membership and cannot be shared between multiple people or used by companies or organisations. Businesses wishing to support the Roundhouse should enquire about Corporate Membership.
1. Membership Duration
Annual Membership is valid for 12 months from the start date (with a margin of up to two weeks depending on the join date), unless otherwise specified at the point of purchase.
Members may upgrade their Membership during their membership period by paying the full difference between the original and upgraded membership fee, regardless of how much time remains on the current membership. Alternatively, members may purchase a new membership which begins immediately.
2. Rolling Monthly Membership
In addition to annual memberships, Roundhouse offers a rolling monthly membership subscription.
3. Membership Activation
Activation depends on the payment method selected:
Direct Debit payments
If you have chosen to pay by Direct Debit, activation may take up to 5 working days. Members should take this into account when planning to access presales during this period.
One-off payment in full
Membership will activate immediately upon purchase.
4. Personal Use and Ticket Resale
Membership is for personal, non-commercial use only.
Members may not use membership benefits, including presale ticket access, for commercial purposes or financial gain.
Examples of misuse include (but are not limited to):
Roundhouse reserves the right to cancel a membership without refund where misuse is identified.
6. Membership Communications
To deliver membership benefits, Roundhouse will use members’ personal details to contact them via email.
Members will receive information about:
Members may unsubscribe from email communications at any time. However, doing so may prevent Roundhouse from delivering certain membership benefits. No refund will be available in these circumstances.
7. Membership Benefits
Members are entitled to the benefits listed on the relevant membership pages of the Roundhouse website.
Printed materials should not be considered an ongoing record of current benefits.
The Roundhouse reserves the right to change membership benefits during a membership period.
8. Priority Booking
Priority booking is not guaranteed for all shows at Roundhouse.
Many music events staged at Roundhouse are commercial hires arranged with external promoters. In these cases, the promoter decides whether a Members’ Priority Booking will be offered.
Where priority booking is available:
Roundhouse aims to notify members by email in advance of ticket announcements. However, in some cases promoters may announce and release tickets simultaneously.
Members are responsible for monitoring their emails and the Roundhouse website for ticket announcements.
9. Fast-track Entry to the Box Office
Champion, Icon, Legend, Producing Circle and Chairman’s Circle Members may be eligible for fast-track access to the Box Office.
Fast-track entry allows members to enter the building once doors open in order to access the Box Office. It does not permit early access to performance spaces.
Members will receive instructions via email 1–2 days prior to the event where this benefit applies.
Members and their guests must hold valid tickets for the event and will still be required to pass through venue security.
Roundhouse may withdraw this benefit for specific shows where necessary.
10. Complimentary Tickets and Sold-Out Events
Some Membership levels may include access to complimentary tickets to selected Roundhouse-produced events.
These may include:
Legend, Producing Circle and Chairman’s Circle members may also request tickets for sold-out events.
These tickets are extremely limited and are allocated at the discretion of the Roundhouse Membership team.
11. Waiting Lists for Sold-Out Events
Intro Members and above may join waiting lists for sold-out events using the “Join Waiting List” button on the event page.
If tickets become available:
Remaining tickets may then go on general sale.
12. Event Invitations
Members may be invited to exclusive events depending on their Membership level.
Places are limited and allocated on a first-come, first-served basis.
Members are encouraged to RSVP promptly.
Late arrival may result in refusal of entry if it would cause disruption to the event.
Additional guests may be permitted at the discretion of Roundhouse.
13. Accreditation
Certain membership levels include supporter accreditation.
Where applicable:
Accreditation may be removed if a Member’s actions bring the Roundhouse or its reputation into disrepute.
Members may request removal of their accreditation at any time (excluding pre-existing printed materials).
14. Membership Fees
Members are responsible for ensuring membership fees are paid.
Membership fees and donations are non-refundable after 14 days, unless required by law.
Refunds will not be provided if:
Membership fees and benefits may be updated periodically in response to inflation or operational changes.
Direct Debit payments will normally be collected within six weeks of joining or renewing membership.
Members will be notified prior to renewal.
If payment cannot be collected, the Roundhouse will attempt to contact the member to arrange payment.
15. Cooling-Off Period
In line with the Digital Markets, Competition and Consumers Act (2024), a 14-day cooling-off period applies to rolling memberships paid via Direct Debit.
This applies:
Members cancelling during the cooling-off period may receive a refund. However, if a member has used presale access during this period to purchase tickets, those tickets must also be returned and refunded.
16. Members’ Bar
The Stage-side Members’ Bar is available to:
Guest allowances depend on Membership level as outlined on the Roundhouse website.
Access may be restricted if the bar reaches capacity.
The Roundhouse may limit entry to higher membership levels where necessary.
Under 16s are not permitted in the Members’ Bar after 9:00pm.
The Roundhouse may close the Members’ Bar for specific events at its discretion.
The bar cannot be used as an alternative viewing platform for wheelchair users due to evacuation and safety restrictions.
Artists may occasionally request that stage-view drapes are closed. If this occurs, the bar will remain open but stage views may be obstructed.
17. Conduct and Behaviour
Members and their guests must behave appropriately while attending Roundhouse events or premises.
Roundhouse may refuse entry or revoke membership without refund where individuals:
Members are responsible for the behaviour of their guests.
18. Termination of Membership
Membership may not be transferred between individuals except at the discretion of the Roundhouse.
In the event of a member’s death, Roundhouse may transfer the remaining membership period to a named individual.
Lifetime benefits or accreditation cannot be transferred.
Membership may be terminated if payment has not been received within 42 days of initiation.
Any disputes relating to these Terms will be determined by the Commercial Director, whose decision will be final.
19. Competitions
These terms apply to competitions run by the Roundhouse unless otherwise stated.
Eligibility requirements, entry methods and closing dates will be specified in each competition announcement.
Only one entry per person will normally be accepted unless otherwise stated.
Roundhouse is not responsible for entries not received for any reason.
Winners will normally be selected at random from valid entries.
Winners will be notified via email or social media within 28 days of the closing date.
If a winner cannot be contacted within 14 days, Roundhouse may select an alternative winner.
Prizes are non-transferable and non-exchangeable, and no cash alternatives will be offered.
Roundhouse may amend or cancel competitions where circumstances outside its control require it.
20. Competition: Roundhouse Comedy Festival
This competition relates to the Roundhouse Comedy Festival line-up announcement
The prize consists of:
One (1) Roundhouse Champion Membership valid for 12 months.
Champion Membership benefits include:
The winner will be contacted via email. If they do not respond within 14 days, another winner may be selected.
Use of the prize is subject to the Roundhouse Membership Terms and Conditions.
21. Gift Memberships
Gift Memberships must be redeemed within three months of purchase.
Un-redeemed memberships will expire after this period and cannot be refunded.
Recipient details may be amended by the purchaser before activation.
Once activated, changes must be requested by the recipient directly.
Due to data protection requirements, memberships cannot be activated without the recipient’s consent.
Gift Memberships cannot be paid for via Direct Debit.
22. Data Protection
Roundhouse collects and processes personal data in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Personal data is processed in line with the Roundhouse Privacy Policy.
This policy explains: