£5 enters you into the Roundhouse lottery in which the winner will win a bumper prize. All participants must be 18+ and be a resident in the UK. Proceeds from the lottery will support The Roundhouse Trust’s charitable work, providing creative opportunities for thousands of young people, helping us commission and produce world-class shows and fund the maintenance of our Grade II*-listed building.


Entering the competition

To enter the Roundhouse lottery, you must purchase at least one ticket for the lottery. Your ticket is only valid if bought directly from the Roundhouse website; we do not sell lottery tickets through third-parties or in-person.

You will receive a digital ticket via email within 24 hours of purchasing your ticket. Your digital ticket will include the ticket price, name and address of the person responsible for the promotion of the lottery, date of the draw, and the name of the society which the lottery is supporting (The Roundhouse Trust).

There is a maximum of 20 tickets per person. Roundhouse lottery tickets cannot be purchased by Roundhouse Staff, Directors or Trustees, or any other person who may have the ability to influence the result of the lottery or who is aged under 18.


Selecting the winner

All ticket numbers will be put into an independent randomizer and a random ticket will be selected as the winner. Roundhouse will then notify by email the owner of the winning ticket, who will have 5 working days to respond by email.

If there is no response after 5 working days, Roundhouse will select another winning ticket through the same process. This process will continue until the prize has been claimed.


Claiming prizes

Once Roundhouse has notified the winner by email that they have won the lottery, the winner will need to confirm their age by showing a valid photo ID via a Google Meet call with a member of Roundhouse staff. 

Prizes containing alcohol will only be given to those who can verify their age in line with the Licensing Act 2003.

Once the winner’s age has been verified, Roundhouse will get in touch with the prize donors and confirm the winners details so that prizes can be sent out and the winner can be introduced to the prize donors over email where necessary for prize delivery.



The Roundhouse is committed to ensuring that all its lottery activity is operated in a secure, fair and socially responsible way and to endorsing responsible gambling amongst its supporters.

This guidance has been created to ensure that our lottery activity is in line with the regulatory framework set out by the Gambling Act 2005 by:

  • Preventing gambling from being a source of crime and disorder, being associated with crime and disorder, or being used to support crime
  • Ensuring that gambling is conducted in a fair and open way
  • Protecting children, problem gamblers and other vulnerable persons from being harmed or exploited by gambling


Policy and procedure on fair and open draws

  • The terms and conditions of the lottery are fair
  • Participants have access to the terms and conditions (including information on prizes) of the lottery prior to purchasing a chance to win
  • Any promotional materials for the lottery are clear and not misleading, and all advertising for the lottery complies with the advertising code of practice applicable to the form and media the advert is in. The principles in these codes should also be applied to all forms and media not explicitly covered by the advertising codes as if they were
  • Entry is open to all residents of the UK over the age of 18 (including Roundhouse volunteers) but excludes: Roundhouse Trustees or Directors; or Roundhouse employees or third parties each directly involved in the administration or management of Roundhouse lotteries, with the ability to influence lottery results, or persons under the age of 18. Entry costs £5 per ticket
  • Roundhouse volunteers or any third party may only participate in the lottery if they are not involved in the organisation, management or running of the activity
  • Draws are conducted at random using either a random number generator or if this is not possible, using a blind draw
  • Roundhouse has a complaints procedure in place for its lotteries below.
  • A record is kept of all ticket sales.


Players queries, complaints and disputes procedure

If you’d like to make a comment or complain about something you’re not happy with, please use our contact form via the red ‘question’ button, located in the bottom-right corner of your screen.

A ‘complaint’ means a complaint about any aspect of the conduct of the licensed activities, and a ‘dispute’ is any complaint which:

  • is not resolved at the first stage of the complaints procedure; and
  • relates to the outcome of the complainant’s gambling transaction

Staff must ensure that:

  • customers are told which inbox to email and/or telephone number to call
  • customers are given a copy of the complaints procedure upon request
  • all complaints are handled in accordance with the procedure


  • The Roundhouse Ticketing Team receives and deals with the initial complaint.
  • Complaints should if possible be investigated and resolved within 5 working days. If an investigation is likely to take longer the complainant will be notified with a proposed timescale, aiming to resolve the complaint within a maximum of 25 working days
  • A customer service issue is added to the complainant’s account on receipt of the written complaint. The complainant’s contact information, details of the member of staff who investigated the written complaint, the nature of the complaint and how the complaint was investigated and resolved are recorded in the customer service issue.
  • If the complainant is unhappy with the resolution of the complaint, the decision will be elevated to senior Roundhouse staff who will reconsider the decision and who will contact the complainant within 10 working days
  • If the complainant is still not satisfied, they should contact the Fundraising Standards Board (www.frsb.org.uk) within one month of the decision. The Fundraising Standards Board will consider the complaint in the light of the Fundraising Promise, and the Institute of Fundraising’s Code of Fundraising Practice. The Fundraising Standards Board’s decision will be final.


Protection of children and the vulnerable procedure

  • Roundhouse is committed to ensuring that its own staff understand their responsibilities for preventing underage gambling, returning stakes and not paying prizes to underage customers.
  • Persons under the age of 18 may not purchase Roundhouse lottery tickets
  • Roundhouse has the following procedures in place to prevent under age players from participating in any lotteries that Roundhouse promotes:
    • On all data used by Roundhouse, all persons known to be under 18 years of age are excluded from the list before being supplied for the use of our lotteries.
    • Where possible, Roundhouse checks its database to ensure persons are above the legal age limit before data is supplied for the use of a lottery.
    • Details of the minimum age to play are clearly stated in all lottery advertising and at points of purchase
    • All participants must tick a box legally confirming that they are over the age of 18 (or any other age limit stated in the terms and conditions of a specific lottery) before they may purchase a lottery ticket
  • Prizes may not be given to any person under the age of 18 or any other age limit stated in the terms and conditions of a specific lottery
  • Any player who provides dishonest information regarding their age automatically forfeits the right to any prize
  • In the event of a request from a vulnerable person’s carer to cease lottery promotion, their details will be suppressed immediately within Roundhouse’s database.


Responsible gambling and problem gambling procedure

The following procedures have been put in place by Roundhouse to encourage people to gamble responsibly and to seek help should gambling develop into a problem. 

GamCare is a UK based Charity that offers help and advice on gambling. Their helpline number is 0808 8020 133 and website is www.gamcare.org.uk. 

Roundhouse will interact with a supporter where a concern arises that their behaviour may indicate problem gambling. If applicable, Roundhouse will provide individuals with information on gambling support organisations. The appropriate level of management to initiate this type of customer interaction is the named Promoter of the lottery. The type of behaviour that may trigger customer interaction could include the purchase of a very large number (for example 100) of tickets. In these circumstances there will be consideration of whether to refuse to sell lottery tickets to the supporter.

Restrictions are in place regarding the number of tickets that can be allocated to an individual. The maximum is twenty tickets per person. 

Players, or carers of a vulnerable person, can request self-exclusion from our database for further lottery mailings. The exclusion will be valid for a minimum of 6 months and cannot be reinstated during this time.

Roundhouse shall take steps to remove the name and details of a self-excluded individual from any marketing databases relating to the lottery used by the charity (or otherwise flag that person as an individual to whom lottery marketing material must not be sent), within two working days of receiving the completed self-exclusion notification

If at the end of the period chosen by the customer (and at least six months later), the self-exclusion remains in place, unless the customer takes positive action in order to gamble again, no lottery marketing material will be sent to the individual unless the individual has taken positive action in order to gamble again, and has agreed to accept such material


Gambling responsibly and problem gamblers information

Roundhouse is committed to contributing to public education on the risks of gambling and how to gamble safely. The majority of people do gamble responsibly.

The following information is in place to help you to gamble responsibly:

  • You’re buying fun, not investing your money
  • Set strict limits on how much time and money you’re willing to spend
  • Only gamble with money you can afford to lose

For some, however, gambling can become a problem. If you are concerned about the amount you are gambling, (or you are concerned for a friend or relative) then the following questions may help give you some guidance:

  • Have you been criticised for your gambling?
  • Have you lied to cover up the financial amount or the time you have spent gambling?
  • Do arguments, stressful situations or disappointments make you want to gamble?
  • Do you gamble alone for long periods?
  • Do you stay away from work or college to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • Are you reluctant to spend ‘gambling money’ on anything else?
  • Have you lost interest in your family, friends or pastimes due to gambling?
  • If you lose, do you feel you must try to win back your losses as soon as possible?
  • When you run out of money while gambling, do you feel lost and in despair, and feel the need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone?
  • Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
  • Does your gambling ever make you feel depressed or even suicidal?

If you feel you are answering ‘yes’ to the majority of the questions above, then it is likely a gambling problem exists. Sometimes just telling someone about your concerns can be a relief and the first step toward dealing with your problem.

For friendly and helpful advice from trained counsellors you can call GamCare’s helpline on 0808 8020 133. The helpline is open 24 hours a day.

You can also visit GamCare’s website www.gamcare.org.uk for more information and advice.