Visiting the Roundhouse

Our security teams are available in our main foyer during the day to assist with any enquiries.

The following information is intended for audiences attending gigs and shows at the Roundhouse. Due to the variety of shows taking place, there are often different arrangements for each event, so you should review the Essential Info on the event’s page (under the What’s On section of this website) before your visit. For private events, please see your invite for specific information.

Information about your ticket, event timings and restrictions can be found on our Ticket Information page. 

Security

On arrival you will be greeted by our ticket scanners and our security teams.  Our security checks include bag searches and a search of individuals using wands.  Please be prepared upon arrival to go through this process and help speed up the entry.  Our security teams are there for your safety but we recognise that this process can be daunting for some.  Please do raise any concerns with staff members when you arrive so that we can support you where needed.

Prohibited Items

We reserve the right to prohibit specific items from the Roundhouse Premises. A full list of prohibited items can be found in our Admissions Terms & Conditions. Unfortunately flags and banners are not permitted into the venue as they can obstruct the view for other people in the audience. Please note this list is not exhaustive. The Venue Management has the right to prohibit any other items that are not included in this list but are deemed to cause a risk to the building or people.

Cloakroom

The cloakroom will be open for most events in the Main Space.

The cloakroom charges £3 per item. During busy shows in the winter, you can expect to queue to drop off your items, and queue to collect your items after the event.  We appreciate audiences may be coming straight from work, however where possible we encourage you to bring limited items especially large bags to the venue.  

Photography and Cameras

Different events have different rules regarding the use of cameras. If there are specific photography restrictions they will be advertised on the event web page and the doors to the venue.

For music events, non-professional camera and video equipment such as smartphone cameras, small compact digital camera, polaroid-style cameras are usually acceptable to use. Larger digital cameras, SLR cameras, camcorders, go-pros, detachable lenses and other similar equipment will not be allowed into the venue. The Duty Manager’s decision is final.

At the request of some artists there may be a no photography rule across the venue which will be advertised on the doors and enforced by our security team. The advertised photography rule will be a condition of entry and failure to comply with the policy may result in offenders being asked to leave the venue.

As a general rule photography at theatre style events is not permitted. Specific restrictions will be listed under Essential Info on the event’s page (found on the What’s On section of this website).

Lost Property

If you have left an item while attending a performance, then please get in touch with our customer service team via the question mark button on the bottom right corner of this page. Please include details of the dates you attended the venue and a description of the missing item in your enquiry.

If the lost item is found, we will arrange a time with you to collect the item in person. We are not able to post items to customers.

Smoking

In accordance with legislation smoking is not permitted in the Roundhouse. There is a dedicated smoking and vaping area for each event outside on our terrace.

Dress Code

The Roundhouse does not operate a dress code for visitors; however, we reserve the right to restrict clothes that are offensive or that could present a danger such as metal spike adornments.

Drinks and Water Sources

For most events we do not permit bringing in your own drinks. If you have a reusable water bottle, we may ask you to empty it, and then refill it from our free water sources. These are available in the Roundhouse Bar and Café on the ground floor, the large bar in the Main Space, and both foyer bars. The water is usually on the side of the bar so you don’t need to queue.

We remove bottle tops within the venue (including at our bars), both to reduce the risk of injury in the event of a bottle being thrown, and so that discarded bottles on the ground can be crushed underfoot rather than cause a trip hazard.  For the same reasons, we serve our drinks in open cans or in crushable cups.