Here at the Roundhouse, we are committed to making all aspects of your visit enjoyable, welcoming and physically accessible. In 2015 we were awarded gold standard by Attitude Is Everything, which recognises our on-going pledge to provide the best possible experience for deaf and disabled visitors.
Facilities for Deaf and Hard of Hearing Patrons:
Our box office desk and Roundhouse Bar and Cafe is equipped with a hearing loop system for anyone using hearing aids.
The main space and the studio theatre are equipped with a Sennheiser Hearing Enhancement System. If you’d like to make use of this service, please ask at the box office and they will be able to issue you with a compatible headset to enhance the sound, or to link to your hearing aid.
Details of captioned or signed performances will be listed under the dates and times tab on individual show pages. Alternatively, you can search for British Sign Language, Audio Description or Relaxed Performance in our search function on the website. If a performance doesn’t have any dates listed and you would be interested in using this service, please get in touch with us via firstname.lastname@example.org and we may be able to arrange this.
Facilities for Blind or Vision-Impaired Visitors:
If you have a form of vision impairment, our staff will be happy to assist you and our foyer signage is tactile and in braille.
Should you require braille or large print material please let us know in advance by emailing email@example.com. Or calling us on 0300 6789 222 (option 3).
Assistance animals are welcome in all areas of the venue and although we would recommend keeping them with you, if you would like us to look after them whilst you enjoy a performance this can be arranged, again by emailing us at firstname.lastname@example.org. Or calling us on 0300 6789 222 (option 3).
Details of audio-described performances will be listed under the dates and times tab on individual production pages. Alternatively, you can search for Audio Description on our website for a list of upcoming events. If a performance doesn’t have any dates listed and you would be interested in using this service please get in touch with us via email@example.com and we may be able to arrange this. The Roundhouse has a number of staff who are trained Audio Describers.
Venue Accessibility for Wheelchair Users:
We have lowered our counter positions at the box office, cloakroom and the Paul Hamlyn Roundhouse Studios reception.
Our main space is very flexible, which means that the position of wheelchair spaces changes depending on the demands of the event taking place.
We offer a number of wheelchair spaces within seated areas at performances when the seats are in use. In standing areas for gigs or for all-standing shows there is no raised viewing platform for wheelchair users. For these performances, please make yourself known to our duty managers prior to doors opening, who will arrange priority entry and be able to advise where best to watch the event.
In the main space our Level 2 wheelchair spaces consist of a seat for a personal assistant and a space for a wheelchair. It is not possible to add in a seat into the wheelchair space so anyone using it will have to be using a wheelchair.
In our studio theatre, we have a number of wheelchair spaces that are reserved until the performance sells out, at which point they will be put on general sale. In the Sackler space, it is possible to put a chair back into the space if you decide you would like to transfer from your wheelchair into a seat, just let the duty manager know. For promenade performances, wheelchair users are free to roam standing areas and asked to make themselves known to the duty manager, prior to doors opening, who will arrange priority entry and be able to advise where best to watch the event.
Although our bars do not have dropped counters for service to wheelchair users, our bar staff are briefed to come out from the bar to take your order.
There are accessible toilet facilities on all floors.
In addition to our wheelchair spaces, we also have several wheelchairs for those with limited mobility which can be booked for use during your visit by arrangement with the Box Office.
All wheelchair spaces can be booked in-person, over the phone on 0300 6789 222 (option 3) or you can contact us online.
Is there strobe lighting used at the Roundhouse?
Many of our events are brought in by external promoters and therefore it can be difficult for us to have the full details until very close to the show day. Most main space events will contain flashing lights, however strobe effects are rare. We will make every effort to advertise on the auditorium doors if strobe lights are in use. If you are sensitive to strobe effects then please contact our visitor services team – email us at firstname.lastname@example.org or call us at 0300 6789 222 and we will find out the information you require from the appropriate source and aim to get back to you within 72 hours.
Relaxed Performances at the Roundhouse
As part of our commitment to making sure all audience members feel welcome and comfortable, we offer relaxed performances for certain productions.
Relaxed performances are aimed at encouraging and welcoming audiences who could benefit from a calmer environment, including those with a condition on the autistic spectrum, people with learning difficulties and sensory or communication needs, so they can fully enjoy the experience of live performance.
These shows aim to create an experience that removes and reduces obstacles to attendance, including anxiety and unfamiliarity, through creating a supportive and less formal atmosphere.
As part of our commitment we will:
- Provide a link to a tour of the building and a visual story so audiences can familiarise themselves with building and space.
- Maintain the artistic integrity of the show.
- Open the house earlier than usual to allow those audience members the opportunity to arrive early, familiarise and settle in before the performance.
- Allow food and drink in to the space (though strictly no glass in performance spaces).
- Welcome and meet the characters from the production to explain the story and introduce the characters before the performance begins.
- Adjust aspects of the production’s light, sound and participation as required,
- Provide a chill-out space if any member of the audience feels they need to leave the performance space.
Relaxed performances will be identified under the dates and times tab on event pages and tickets can be booked online.
As with any performance at the Roundhouse, please feel free to get in touch with us if you need any information on an event to help you make a decision on whether or not it’s going to feel right for you.