WHAT ARE COOKIES?
‘Cookies’ are small text files that are stored by the browser on your computer or mobile phone. Websites are able to read and write these files, allowing them to store things such as personalisation details or user preferences. Cookies provide a “memory” for the website, enabling it to recognise a user and respond appropriately.
Many cookies are automatically deleted after you finish using the website, although some can exist for longer.
Cookies do not give us access to your computer.
The cookie settings on this website are set to ‘allow all cookies’ to give you the very best experience. If you continue without changing these settings, we assume you consent to this – but if you do want to disable cookies on your browser you can read how to do so here.
You may refuse to accept cookies by deactivating them on your browser, for more details on how to do this visit www.aboutcookies.org.
Our ticketing, membership and customer relationship management software, Tessitura, sets a number of cookies to remember who you are so that you can put items in your online basket and proceed through the checkout.
We use Google services, including Analytics and AdWords, which sets cookies to enable us to see which pages on our website people are visiting and whether transactions have been made. This data is anonymous and allows us to better understand our audiences and therefore provide them with a better service. It helps us ensure that our campaign work is effective and that we are spending money in the right places. We only use this Google Analytics information for statistical purposes. Full information about the cookies that are used by Google Analytics can be found on their website, including the option to opt-out of Google Analytics.
We use a service called Hotjar, which sets cookies to so that we are able to view how users interact with the website, through click and scroll monitoring. Site visitors are assigned a unique user identifier, UUID, so that Hotjar can keep track of returning visitors without relying on any personal information, such as the IP address. IP addresses of visitors are always suppressed before being stored. You can opt-out of Hotjar tracking at anytime here.
We use social media cookies, including Facebook’s Pixel, to measure the effectiveness of our social media posts and advertising and ensure paid adverts are being shown to the correct audiences. You can update these preferences by going to the Privacy Settings on your social media profile.
On pages that have videos, YouTube might set cookies to remember which videos you have played, and to remember settings such as the volume level and video quality you have selected.
HOW CAN I REMOVE COOKIES?
You can choose to decline cookies by modifying your browser settings (although declining cookies may cause parts of many websites to stop working). For more information on how to do this or clear cookies which have already been set, please visit www.aboutcookies.org.