Why am I in a waiting room?

Occasionally when high demand performances go on sale, you may find yourself held in an online waiting room.

We do this to regulate the sudden demand on the ticketing area of the website. This makes sure that each transaction runs smoothly and aims to provide a positive checkout experience for all customers. When in a waiting room, please do not refresh the page.

You will be notified of your position in the queue and this will automatically update as more spaces become available. Positions in the queue are allocated on a first come first served basis.

If an event sells out while there is still a queue we will put a message up in the waiting room so that you aren’t waiting around.