Can I exchange my tickets or leave them in someone else's name?
Unfortunately, as laid out in our Conditions of Sale, as standard we cannot offer exchanges, refunds or resales.
However, we appreciate that things can change, so for Roundhouse produced shows where there are multiple performances, we may be able to swap your tickets to a different date for a small exchange fee and any difference in ticket price.
For externally produced shows, unless the terms and conditions for the event or the original point of sale say otherwise, you’ll be able to let someone else collect the tickets. You’ll need to provide whoever is using the tickets with a Letter of Authorisation.
The letter of authorisation cannot be used if the tickets have been sold for profit. In such cases the tickets will be rendered void as per our terms and conditions of sale.
Please note that this only applies to tickets purchased directly from our box office. If you have purchased from another ticket agency then please enquire with them directly.