Your Order

Where can I find a seating plan?

There isn’t a seating plan that applies to all performances. This is because – unlike traditional venues – our main space has a flexible layout, which usually changes for different events. H… Read More

There isn’t a seating plan that applies to all performances. This is because – unlike traditional venues – our main space has a flexible layout, which usually changes for different events.

However you can see the layout for your event by clicking ‘Book Tickets’, once you’ve done this you’ll be presented with a graphic layout of the auditorium.

Seat Map - Level Selector.jpg

Clicking on each available area will show you a more detailed overview of the layout of the space.

Seat Map.jpg

When events have sections made up of unreserved standing or unreserved seating then you will be presented with a simple list of ticket types and prices instead:

Best Available.jpg

If you have more specific questions about the seating plan for a particular event then please do get in touch.

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If an event is sold out, how can I get a ticket?

On some very rare occasions additional tickets may be released for sold out events at a later date. However we have no way of predicting if this is likely or when such tickets might become available… Read More

On some very rare occasions additional tickets may be released for sold out events at a later date. However we have no way of predicting if this is likely or when such tickets might become available.

When an event does sell out we will set up an email waiting list, so that if/when tickets do become available you will be among the first to know.

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Am I seated or standing?

If you’re unsure whether you’ve purchased seated or standing tickets for a music gig, then please check your order confirmation email for details. You can also login to your account and check … Read More

If you’re unsure whether you’ve purchased seated or standing tickets for a music gig, then please check your order confirmation email for details.

You can also login to your account and check your order details online.

If you’ve purchased from a ticket agency then please contact your point of purchase directly.

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Can I exchange my tickets or leave them in someone else's name?

Unfortunately, as laid out in our Conditions of Sale, as standard we cannot offer exchanges, refunds or resales. However, we appreciate that things can change, so for Roundhouse produced shows wh… Read More

Unfortunately, as laid out in our Conditions of Sale, as standard we cannot offer exchanges, refunds or resales.

However, we appreciate that things can change, so for Roundhouse produced shows where there are multiple performances, we may be able to swap your tickets to a different date for a small exchange fee and any difference in ticket price.

For externally produced shows, unless the terms and conditions for the event or the original point of sale say otherwise, you’ll be able to let someone else collect the tickets. You’ll need to provide whoever is using the tickets with a Letter of Authorisation.

The letter of authorisation cannot be used if the tickets have been sold for profit. In such cases the tickets will be rendered void as per our terms and conditions of sale.

Please note that this only applies to tickets purchased directly from our box office. If you have purchased from another ticket agency then please enquire with them directly.

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Can I return my tickets for a refund?

Once bought, we cannot return or refund tickets so please make sure you and your guests can make the event before committing to buying tickets. If you would like to pass on the tickets to a friend… Read More

Once bought, we cannot return or refund tickets so please make sure you and your guests can make the event before committing to buying tickets.

If you would like to pass on the tickets to a friend or family member, then find out how you can leave tickets in someone else’s name.

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Can I reserve tickets?

We’re unable to hold or reserve tickets for customers for payment at a later date. All tickets must be paid for at the time of booking with the exception of schools bookings which can usually be… Read More

We’re unable to hold or reserve tickets for customers for payment at a later date.

All tickets must be paid for at the time of booking with the exception of schools bookings which can usually be invoiced.

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Why am I in a waiting room?

Occasionally when high demand performances go on sale, you may find yourself held in an online waiting room. We do this to regulate the sudden demand on the ticketing area of the website. This mak… Read More

Occasionally when high demand performances go on sale, you may find yourself held in an online waiting room.

We do this to regulate the sudden demand on the ticketing area of the website. This makes sure that each transaction runs smoothly and aims to provide a positive checkout experience for all customers. When in a waiting room, please do not refresh the page.

You will be notified of your position in the queue and this will automatically update as more spaces become available. Positions in the queue are allocated on a first come first served basis.

If an event sells out while there is still a queue we will put a message up in the waiting room so that you aren’t waiting around.

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Can I book tickets in person?

At the moment, tickets can only be purchased via our website. If you need assistance in making a ticket purchase, please contact us. Read More

At the moment, tickets can only be purchased via our website.

If you need assistance in making a ticket purchase, please contact us.

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Do you offer group rates?

We occasionally offer discounted group rates for some of the events at the Roundhouse. If available, you’ll be able to find details of any group rates on the event page in the what’s on section. Read More

We occasionally offer discounted group rates for some of the events at the Roundhouse. If available, you’ll be able to find details of any group rates on the event page in the what’s on section.

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Do you offer discounts to schools?

We offer a schools discount for some of our events. If available, you’ll be able to find details of any school rates on the event page in the what’s on section. Read More

We offer a schools discount for some of our events. If available, you’ll be able to find details of any school rates on the event page in the what’s on section.

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Do you offer concessions for students, retired customers and others?

For some performances we do offer discounts. If available, you’ll be able to find details of any concessions on the event page in the what’s on section. We hold all concessionary tickets at th… Read More

For some performances we do offer discounts. If available, you’ll be able to find details of any concessions on the event page in the what’s on section.

We hold all concessionary tickets at the box office for collection. Please remember to bring along your proof of eligibility when you come to collect your tickets.

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I didn't receive a confirmation email

If you’ve just made a booking online and haven’t received a confirmation email then log-in to your account and check your ‘Past Orders’. If the booking details are available then your transa… Read More

If you’ve just made a booking online and haven’t received a confirmation email then log-in to your account and check your ‘Past Orders’. If the booking details are available then your transaction has been successful.

If you still want to have an order confirmation email then get in touch and our team will be happy to forward you a copy by email.

In the rare instance that you can’t find the booking in your Past Orders then it means that on this occasion your transaction wasn’t successful.

If you have any concerns or questions then don’t hesitate to get in touch with our team who will be happy to assist.

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I booked through a ticket agency and need help!

If you need help with a booking made through a different box office such as SEE Tickets or Ticketmaster, you will need to contact them directly. This is because all your booking information will b… Read More

If you need help with a booking made through a different box office such as SEE Tickets or Ticketmaster, you will need to contact them directly.

This is because all your booking information will be held with the third party and so our team will not be able to help you with billing or ticketing enquiries.

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Where are my tickets?

Roundhouse gigs and events are digitally ticketed and your tickets will be emailed to you 48 hours before the event. Read More

Roundhouse gigs and events are digitally ticketed and your tickets will be emailed to you 48 hours before the event.

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When can I collect my tickets?

Your tickets will be emailed to you 48 hours before the event. The box office opens 2 hours before the stated door time for Main Space events, or if you have any questions or concerns you can contac… Read More

Your tickets will be emailed to you 48 hours before the event. The box office opens 2 hours before the stated door time for Main Space events, or if you have any questions or concerns you can contact us ahead of time.

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I've lost my tickets

Firstly, don’t panic. Secondly, Roundhouse gigs and events are digitally ticketed and your tickets will be emailed to you 48 hours before the event. And if you are still worried about a lost t… Read More

Firstly, don’t panic.

Secondly, Roundhouse gigs and events are digitally ticketed and your tickets will be emailed to you 48 hours before the event.

And if you are still worried about a lost ticket, please contact us with your details and your order number via email and we’ll look into it for you.

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What ID do I need?

Unless the terms and conditions of the event state otherwise, please bring the card which you bought your tickets with, and you will be asked to confirm your full name and postcode. We may also as… Read More

Unless the terms and conditions of the event state otherwise, please bring the card which you bought your tickets with, and you will be asked to confirm your full name and postcode.

We may also ask for a valid form of photo ID (such as a driving license or passport), so please bring this along with you just in case. For some events, photo ID of the lead booker is a compulsory requirement for entry into the venue. If this is required it will be clearly listed on the event page of our website at the time of booking.

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Why do you charge booking fees?

We charge fees on our tickets in order to fulfil the sale and delivery of your tickets (staffing, website, scanners etc). The majority of the ticket price goes to the event promoter and/or producer … Read More

We charge fees on our tickets in order to fulfil the sale and delivery of your tickets (staffing, website, scanners etc). The majority of the ticket price goes to the event promoter and/or producer so the fees allow us to deliver the ticketing service.

In order to keep costs down, we only charge delivery fees on physical tickets and will offer a free digital delivery method whenever possible.

For all events that have gone on sale from 1 January 2020, our ticket fee is based on a percentage model to ensure that lower cost tickets do not include a proportionally higher fee, keeping our tickets accessible to all.

You can see a full breakdown of all our fees here.

Events on sale from 1 January 2020

Ticket Fee

Event Type Fee per ticket
Music 12%
Performing Arts 7%

Delivery Fee

Delivery Method Fee per order
Digital £0

Any tickets bought in-person will not be charged any fees.

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Monsoon Wedding

Ticket Fee

Ticket price Fee per ticket
All £2

Delivery Fee

Delivery Method Fee per order
Digital £0

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What payment methods do you accept?

We accept all major debit and credit cards for payments online including Visa Debit, Visa Credit, Visa Electron, MasterCard Debit, MasterCard Credit, Maestro and American Express.  We also accep… Read More

We accept all major debit and credit cards for payments online including Visa Debit, Visa Credit, Visa Electron, MasterCard Debit, MasterCard Credit, Maestro and American Express. 

We also accept PayPal for all sales online and direct debit for membership purchases.

For tickets sales, memberships and project enrolments completed in person at the Roundhouse we also accept cash.  Please note that we are no longer able to accept cheques.

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I've got tickets awaiting payment, how do I complete the booking?

If you’ve got tickets awaiting payment then you may have received an email from our team, confirming the details with a direct link to where you can complete your purchase. You can also complete… Read More

If you’ve got tickets awaiting payment then you may have received an email from our team, confirming the details with a direct link to where you can complete your purchase.

You can also complete your booking online without the link:

  • ​Login to your account
  • Select pending orders from the navigation on the right
  • Select ‘Complete Booking’ for the order that you want to pay
  • Review the details and select ‘Proceed to Payment’.

Please note tickets will only be guaranteed up until payment due date.

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My payment has been declined

If your payment has been declined, double check that all your card details including billing address, CV2 and 3D secure password have been entered correctly. If you have checked this information i… Read More

If your payment has been declined, double check that all your card details including billing address, CV2 and 3D secure password have been entered correctly.

If you have checked this information is correct and payment is still being declined then it’s best to contact your bank to ensure you have sufficient funds in your account.

Should your bank tell you that you have sufficient funds and no blocks have been put on your account, please get in touch and our team will take a look.

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