When will I receive a link to watch the livestream?

An email with a link to the stream and details on how to join it will be sent to you approximately one hour before the start time. If you do not receive an email from us, please double check your ju… Read More

An email with a link to the stream and details on how to join it will be sent to you approximately one hour before the start time. If you do not receive an email from us, please double check your junk folder before contacting us. We recommend that you test the link and that your device can stream audio & video before the event starts.

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What if the streaming link doesn’t work?

First of all, please check your internet connection. If that is fine, try clearing your cache, and ensure that your internet browser allows pop-up widows to automatically open. If problems persist, … Read More

First of all, please check your internet connection. If that is fine, try clearing your cache, and ensure that your internet browser allows pop-up widows to automatically open. If problems persist, we suggest you try a different internet browser.

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Nothing is happening, all I can see is a holding page?

The livestream does not start until the event organiser begins pushing a stream to their livestream event page. Assuming you have tried to view the livestream at the right time, then please sit tigh… Read More

The livestream does not start until the event organiser begins pushing a stream to their livestream event page. Assuming you have tried to view the livestream at the right time, then please sit tight and the event should start shortly.

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I can see the stream but I can’t hear anything?

Firstly, ensure that you have not muted the sound on the live stream. If you are still unable to hear any sound try playing something through a different website and make sure that your speakers/hea… Read More

Firstly, ensure that you have not muted the sound on the live stream. If you are still unable to hear any sound try playing something through a different website and make sure that your speakers/headphones are working correctly. If the problem persists sometimes a simple re-boot of your computer/tablet will resolve the issue.

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How many tickets can I book for a live stream event?

You will only be able to purchase one streaming ticket per event per email address, unless otherwise stated. This ticket will then only stream on one device. Read More

You will only be able to purchase one streaming ticket per event per email address, unless otherwise stated. This ticket will then only stream on one device.

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Is it possible to view the livestream on demand afterwards?

The livestream will ONLY be available to view at the time of broadcast and that it will NOT be available on demand after the event is over. Read More

The livestream will ONLY be available to view at the time of broadcast and that it will NOT be available on demand after the event is over.

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