Digital Tickets

How do I get my digital ticket?

It’s easy to get your digital ticket. Approximately 48-hours before the performance, you’ll be sent an email with your digital ticket attached. Read More

It’s easy to get your digital ticket. Approximately 48-hours before the performance, you’ll be sent an email with your digital ticket attached.

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How do digital tickets work?

Your ticket will be scanned on arrival at the venue. Ensure each person in your party has their ticket, you can do this by forwarding on the email with the digital tickets, but make sure you all kno… Read More

Your ticket will be scanned on arrival at the venue. Ensure each person in your party has their ticket, you can do this by forwarding on the email with the digital tickets, but make sure you all know who is using which ticket.

Once in the venue you will need to show your digital ticket to get in and out of the doors, so you will need to make sure that you keep your phone with the ticket in a safe but accessible place at all times, the same goes for the rest of your party.

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How do I save my digital ticket?

You can save your digital tickets to your mobile phone wherever you save your PDFs. Read More

You can save your digital tickets to your mobile phone wherever you save your PDFs.

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Can I use a digital ticket if I don’t have a smart phone?

When you get to the venue let one of our team know and we will be able to help you. This also applies if someone in your party has lost their phone or it has run out of battery as they will also nee… Read More

When you get to the venue let one of our team know and we will be able to help you. This also applies if someone in your party has lost their phone or it has run out of battery as they will also need ongoing access to their tickets.

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Are you still offering physical tickets?

As part of our long-term plans we have moved solely to digital tickets, so we are no longer offering a physical ticket option for our events. Read More

As part of our long-term plans we have moved solely to digital tickets, so we are no longer offering a physical ticket option for our events.

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What happens if I lose my phone/it runs out of battery/my screen is cracked?

When you get to the venue let one of our team know and we will be able to help you. Read More

When you get to the venue let one of our team know and we will be able to help you.

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How much does a digital ticket cost me?

Nothing. We are not charging for digital ticket fulfilment. You will only be charged for the purchase of the ticket(s) and our usual booking fee per transaction (of 12% for music events and 7% for a… Read More

Nothing. We are not charging for digital ticket fulfilment. You will only be charged for the purchase of the ticket(s) and our usual booking fee per transaction (of 12% for music events and 7% for all other artistic programme).

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Why are we using digital tickets?

We are moving to digital only ticketing for a number of reasons: Printing and posting hundreds of thousands of tickets each year is not a sustainable way of facilitating entry to our events. Di… Read More

We are moving to digital only ticketing for a number of reasons:

  • Printing and posting hundreds of thousands of tickets each year is not a sustainable way of facilitating entry to our events. Digital tickets will reduce the emissions and costs associated with this fulfilment, savings that we are passing onto our customers as we are not charging you – a handling (per ticket) fee – for digital tickets.
  • You can’t misplace a digital ticket, so you no longer have to worry about where you left your ticket before coming to the venue.
  • It’s become more important than ever to know who visits the venue, which was nearly impossible to do with physical tickets. Digital tickets allow us to know who has been into the building for an event.
  • Our digital ticketing system uses technology that means we are able to track the movement of tickets. Better understanding our audiences means that we can cater to your needs.
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