Covid-19: Safety measures and latest information

Is the Roundhouse open?

Our doors are currently open to: Roundhouse Bar & Cafe patrons daily from 10.30am to 5.30pm. Ticket holders for gigs and events. You can find door times on the event page on our website. B… Read More

Our doors are currently open to:

Roundhouse Bar & Cafe patrons daily from 10.30am to 5.30pm.

Ticket holders for gigs and events. You can find door times on the event page on our website. Box office opens 2-hours before Main Space doors or 1-hour before Studio Theatre doors.

Roundhouse Young Creatives Members who have booked to use the Roundhouse Studios. More information here.

Private venue / event hire bookers.

Guests and visitors to our offices.

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How are you making the venue and events Covid-safe?

We have put the following measures in place to help keep venue visitors, audiences, artists and staff safe. Face masks – For those who can wear masks, we encourage them to be worn when moving ar… Read More

We have put the following measures in place to help keep venue visitors, audiences, artists and staff safe.

Face masks – For those who can wear masks, we encourage them to be worn when moving around the venue, in queues or when interacting with staff, volunteers and security. Wearing a mask is a small action we can all take to keep other people safe in the venue.

Enhanced cleaning – Including a deep clean between each show or event. Throughout shows/events our dedicated cleaning team will focus on high traffic areas such as the toilets and frequently used infrastructure such as door handles and lift buttons.

Ventilation and fresh air – Our building ventilation system is in compliance with Government guidance and recommendations with fresh air being supplied constantly.

Hygiene stations – We have numerous free standing automatic hand sanitising stations throughout the venue and staff and guests will interact through plastic screens in all public facing areas like our Box Office, Cloakroom and Bars.

One-way systems – May be used in places in order to maintain crowds, where these are in use we will have clear signage. Please stick to these routes where you see them in place and follow our staff instructions.

Contactless tickets / Digital ticketing – The Roundhouse is now a digital ticketed venue. This is the only form of ticket type available and reduces contact between people. See DIGITAL TICKETS FAQs here for more information.

‘Mostly’ cashless venue – We encourage patrons to pay by card, which is often contactless, but we do have the ability to take cash if someone requires it.

NHS Track & Trace – We recommend all venue visitors sign-in on arrival via the NHS Track and Trace app.

Staff training & monitoring – Our staff and volunteers are fully trained on our latest Covid-safety policies and procedures. This includes all staff completing a health questionnaire every time before they come to the venue, with measures in place to flag and deal with illness and/or positive tests.

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How can I help keep myself & others Covid-safe?

You can help yourself and others by: Carrying out a lateral flow test prior to visiting the venue and only attending if your test was negative. Please log your results with NHS Track & Trac… Read More

You can help yourself and others by:

  • Carrying out a lateral flow test prior to visiting the venue and only attending if your test was negative. Please log your results with NHS Track & Trace
  • Not attending if you have Covid-19 symptoms or have been contacted and told to isolate by NHS Track & Trace or NHS Contact Tracing.
  • Wearing your face mask when moving around the building but especially when interacting with staff and volunteers at the bars and cloakroom, during ticket checks or when buying merch.
  • Keeping your hands clean; utilising our hygiene stations and hand washing facilities in the toilets
  • Bringing minimal personal belongings to the venue to avoid cloakroom queues.
  • Alerting a member of staff if you develop symptoms whilst at the venue while maintaining social distancing and wearing your mask
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Do I have to wear a face mask?

We encourage venue visitors to wear face masks, unless medically exempt, whenever they are moving around the venue or in queues. Wearing a mask is a small action we can all take to keep other people… Read More

We encourage venue visitors to wear face masks, unless medically exempt, whenever they are moving around the venue or in queues. Wearing a mask is a small action we can all take to keep other people safe in the venue.

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Will my event be at full capacity?

From September 2021 all Roundhouse gigs and events are sold at full capacity. This means up to 3,000 people for the Main Space and 140 people in the Studio Theatre. Please bear this in mind when boo… Read More

From September 2021 all Roundhouse gigs and events are sold at full capacity. This means up to 3,000 people for the Main Space and 140 people in the Studio Theatre. Please bear this in mind when booking your tickets.

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Are the bars open?

Our bars will be open for gigs and events, with Roundhouse Bar & Cafe open daily from 10.30am to 5.30pm. For yours and our staff’s protection, our bar staff will be wearing masks and servin… Read More

Our bars will be open for gigs and events, with Roundhouse Bar & Cafe open daily from 10.30am to 5.30pm.

For yours and our staff’s protection, our bar staff will be wearing masks and serving from behind protective screens. Our main bars are now mostly cashless, to limit customer waiting time, and limit contact between staff and guests.

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Are you implementing the government's proposals for 'Vaccination Passports'?

The government has announced that plans to introduce vaccine passports will not go ahead at this stage. However, some shows might have additional measures in place. Please check the webpage for your… Read More

The government has announced that plans to introduce vaccine passports will not go ahead at this stage. However, some shows might have additional measures in place. Please check the webpage for your show to see if there are any further guidelines.

It’s important our shows are accessible to all, so where a promoter requires enhanced checks of vaccination status, negative lateral flow test, or proof of antibodies, if you are exempt from vaccinations or tests please self-declare to the team on arrival or beforehand if you want reassurance. Whilst there isn’t a digital solution to show you are exempt, we’re following the guidelines set out by government, so that people can self-declare.

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My gig has been postponed, what is the new date?

If your gig has been postponed, please check the show webpage for the updated date. If you’ve had email comms from us, or the webpage says the show has been postponed but there is no new date … Read More

If your gig has been postponed, please check the show webpage for the updated date. If you’ve had email comms from us, or the webpage says the show has been postponed but there is no new date yet, please bear with us. We are working with the promoter or agent to try and secure a new date and will update ticket buyers and the webpage as soon as we have more information.

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Are my tickets still valid for the new date?

Yes, your tickets will automatically be moved over to the new date, there isn’t anything you need to do. Read More

Yes, your tickets will automatically be moved over to the new date, there isn’t anything you need to do.

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I can't make the new date, how do I get a refund?

Refunds are subject to the discretion of individual promoters but if you have a question about your booking with us then please get in touch. Read More

Refunds are subject to the discretion of individual promoters but if you have a question about your booking with us then please get in touch.

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How long will it take to process my refund?

Our ticketing team is currently experiencing a very high volume of customer queries and is busy moving and refunding lots of tickets. We are working as quickly as possible but refunds can take up to… Read More

Our ticketing team is currently experiencing a very high volume of customer queries and is busy moving and refunding lots of tickets. We are working as quickly as possible but refunds can take up to 6-8 weeks to process.

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I asked for a refund but my card has expired, what do I do?

If you’ve asked for a refund but your card has expired we will be in touch with you when we process your refund to confirm some details. If you have closed your account then please get in touc… Read More

If you’ve asked for a refund but your card has expired we will be in touch with you when we process your refund to confirm some details. If you have closed your account then please get in touch with us. Please do not share any sensitive information (such as bank details) when getting in touch.

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I asked for a refund but haven't yet received it.

Before getting in touch with us, please ensure 6-8 weeks has passed – rest assured we are getting through these as quickly as possible. Please also ensure that you have checked the correct ban… Read More

Before getting in touch with us, please ensure 6-8 weeks has passed – rest assured we are getting through these as quickly as possible. Please also ensure that you have checked the correct bank account – we will refund the money via your original payment method.

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