Covid-19: Safety measures and latest information
Our doors are currently open to:
Roundhouse Bar & Cafe patrons daily from 10.30am to 5.30pm.
Ticket holders for gigs and events. You can find door times on the event page on our website. Box office opens 2-hours before Main Space doors or 1-hour before Studio Theatre doors.
Roundhouse Young Creatives Members who have booked to use the Roundhouse Studios. More information here.
Private venue / event hire bookers.
Guests and visitors to our offices.Read Less
We have put the following measures in place to help keep venue visitors, audiences, artists and staff safe.
Enhanced cleaning – Including a deep clean between each show or event. Throughout shows/events our dedicated cleaning team will focus on high traffic areas such as the toilets and frequently used infrastructure such as door handles and lift buttons.
Ventilation and fresh air – Our building ventilation system is in compliance with Government guidance and recommendations with fresh air being supplied constantly.
Hygiene stations – We have numerous free standing automatic hand sanitising stations throughout the venue and staff and guests will interact through plastic screens in all public facing areas like our Box Office, Cloakroom and Bars.
One-way systems – May be used in places in order to maintain crowds. Where these are in use we will have clear signage. Please stick to these routes where you see them in place and follow our staff instructions.
Contactless tickets / Digital ticketing – The Roundhouse is now a digital ticketed venue. This is the only form of ticket type available and reduces contact between people. See DIGITAL TICKETS FAQs here for more information.
‘Mostly’ cashless venue – We encourage patrons to pay by card, which is often contactless, but we do have the ability to take cash if someone requires it.
NHS Track & Trace – We recommend all venue visitors sign-in on arrival via the NHS Track and Trace app.
Staff training & monitoring – Our staff and volunteers are fully trained on our latest Covid-safety policies and procedures. This includes all staff completing in advance, a health questionnaire every time they come to the venue, with measures in place to flag and deal with illness and/or positive tests.Read Less
If you are visiting the Roundhouse, you will be required to provide proof of Covid-19 status to enter the venue.
Our team will be carrying out checks and anyone without valid proof may be denied entry.
For entry, you will need to demonstrate your Covid-19 status by providing one of the following:
- Proof of a negative NHS Rapid Lateral Flow Test, taken within 24-hours prior to attending the venue. You must report your test result here. Please do not bring your lateral flow test with you.
- Proof of full vaccination – both doses received, with the second at least 14-days prior to attending the venue
- Proof of vaccination exemption through the NHS App.
Proof of negative NHS Rapid Lateral Flow tests can be provided through a text message received following submitting your results or via the NHS App.
Proof of full vaccination will only be accepted through the NHS App or by downloaded PDF from the NHS website.
If you are an international visitor, we accept proof of Covid status as per the Government guidelines here.Read Less
Please wear a mask while moving around the venue, queueing or interacting with venue staff unless medically exempt.
If you are attending a gig in our Main Space, it is not mandatory to wear a face covering but we encourage you to do so. Wearing a mask is a small action we can all take to keep other people safe in the venue.Read Less
You can help yourself and others by:
- Not attending if you have Covid-19 symptoms or have been contacted and told to isolate by NHS Track & Trace or NHS Contact Tracing.
- Wearing your face mask when moving around the building but especially when interacting with staff and volunteers at the bars and cloakroom, during ticket checks or when buying merch.
- Keeping your hands clean and utilising our hygiene stations and hand washing facilities in the toilets.
- Bringing minimal personal belongings to the venue to avoid cloakroom queues.
- Alerting a member of staff if you develop symptoms whilst at the venue while maintaining social distancing and wearing your mask
All Roundhouse gigs and events are sold at full capacity. This means up to 3,000 people for the Main Space and 140 people in the Studio Theatre. Please bear this in mind when booking your tickets.Read Less
Our bars will be open for gigs and events, with Roundhouse Bar & Cafe open daily from 10.30am to 5.30pm.
For your and our staff’s protection, our bar staff will be wearing masks and serving from behind protective screens. Our main bars are now mostly cashless, to limit customer waiting time, and limit contact between staff and guests.Read Less
If your gig has been postponed, please check the show webpage for the updated date. If you’ve had email comms from us, or the webpage says the show has been postponed but there is no new date yet, please bear with us. We are working with the promoter or agent to try and secure a new date and will update ticket buyers and the webpage as soon as we have more information.Read Less
Our ticketing team is currently experiencing a very high volume of customer queries and is busy moving and refunding lots of tickets. We are working as quickly as possible but refunds can take up to 6-8 weeks to process.Read Less
If you’ve asked for a refund but your card has expired we will be in touch with you when we process your refund to confirm some details. If you have closed your account then please get in touch with us. Please do not share any sensitive information (such as bank details) when getting in touch.Read Less
Before getting in touch with us, please ensure 6-8 weeks has passed – rest assured we are getting through these as quickly as possible. Please also ensure that you have checked the correct bank account – we will refund the money via your original payment method.Read Less