Covid-19: Safety measures and latest information

Is the Roundhouse open?

Our doors are currently open to: Roundhouse Bar & Cafe patrons daily from 10.30am to 5.30pm. Ticket holders for gigs and events. You can find door times on the event page on our website. B… Read More

Our doors are currently open to:

Roundhouse Bar & Cafe patrons daily from 10.30am to 5.30pm.

Ticket holders for gigs and events. You can find door times on the event page on our website. Box office opens 2-hours before Main Space doors or 1-hour before Studio Theatre doors.

Roundhouse Young Creatives Members who have booked to use the Roundhouse Studios. More information here.

Private venue / event hire bookers.

Guests and visitors to our offices.

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How are you making the venue Covid-safe?

We have put the following measures in place to help keep venue visitors, audiences, artists and staff safe. Enhanced cleaning – Including a deep clean between each show or event. Throughout show… Read More

We have put the following measures in place to help keep venue visitors, audiences, artists and staff safe.

Enhanced cleaning – Including a deep clean between each show or event. Throughout shows/events our dedicated cleaning team will focus on high traffic areas such as the toilets and frequently used infrastructure such as door handles and lift buttons.

Ventilation and fresh air – Our building ventilation system is in compliance with Government guidance and recommendations with fresh air being supplied constantly.

Hygiene stations – We have numerous free standing automatic hand sanitising stations throughout the venue and staff and guests will interact through plastic screens in all public facing areas like our Box Office, Cloakroom and Bars.

One-way systems – May be used in places in order to maintain crowds. Where these are in use we will have clear signage. Please stick to these routes where you see them in place and follow our staff instructions.

Contactless tickets / Digital ticketing – The Roundhouse is now a digital ticketed venue. This is the only form of ticket type available and reduces contact between people. See DIGITAL TICKETS FAQs here for more information.

‘Mostly’ cashless venue – We encourage patrons to pay by card, which is often contactless, but we do have the ability to take cash if someone requires it.

NHS Track & Trace – We recommend all venue visitors sign-in on arrival via the NHS Track and Trace app.

Staff training & monitoring – Our staff and volunteers are fully trained on our latest Covid-safety policies and procedures. This includes all staff completing in advance, a health questionnaire every time they come to the venue, with measures in place to flag and deal with illness and/or positive tests.

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HOW DO I GAIN ENTRY TO A SHOW AT THE ROUNDHOUSE?

If you are visiting the Roundhouse, you will be required to provide proof of Covid-19 status to enter the venue. Our team will be carrying out checks and anyone without valid proof may be denied … Read More

If you are visiting the Roundhouse, you will be required to provide proof of Covid-19 status to enter the venue.

Our team will be carrying out checks and anyone without valid proof may be denied entry.

For entry, you will need to demonstrate your Covid-19 status by providing one of the following:

  • Proof of a negative NHS Rapid Lateral Flow Test, taken within 24-hours prior to attending the venue. You must report your test result here. Please do not bring your lateral flow test with you.
  • Proof of full vaccination – both doses received, with the second at least 14-days prior to attending the venue
  • Proof of vaccination exemption through the NHS App.

Proof of negative NHS Rapid Lateral Flow tests can be provided through a text message received following submitting your results or via the NHS App.
Proof of full vaccination will only be accepted through the NHS App or by downloaded PDF from the NHS website.

If you are an international visitor, we accept proof of Covid status as per the Government guidelines here.

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HOW DO I PROVE THAT I AM EXEMPT?

From 25 December 2021, if you’re unable to get vaccinated, you’ll need to use the NHS COVID Pass – you can find out how to apply for and receive your COVID Pass medical exemption here. Read More

From 25 December 2021, if you’re unable to get vaccinated, you’ll need to use the NHS COVID Pass – you can find out how to apply for and receive your COVID Pass medical exemption here.

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HOW DO THOSE AGED UNDER 18 GAIN ENTRY?

In line with government guidance, visitors under the age of 18 are not required to prove Covid-19 status. Read More

In line with government guidance, visitors under the age of 18 are not required to prove Covid-19 status.

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Do I have to wear a face mask?

Please wear a mask while moving around the venue, queueing or interacting with venue staff unless medically exempt. If you are attending a gig in our Main Space, it is not mandatory to wear a fac… Read More

Please wear a mask while moving around the venue, queueing or interacting with venue staff unless medically exempt.

If you are attending a gig in our Main Space, it is not mandatory to wear a face covering but we encourage you to do so. Wearing a mask is a small action we can all take to keep other people safe in the venue.

If you are attending an event in our Studio Theatre, you must keep your face covering on, unless you are medically exempt, in line with Government guidance.

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How can I help keep myself & others Covid-safe?

You can help yourself and others by: Not attending if you have Covid-19 symptoms or have been contacted and told to isolate by NHS Track & Trace or NHS Contact Tracing. Wearing your face … Read More

You can help yourself and others by:

  • Not attending if you have Covid-19 symptoms or have been contacted and told to isolate by NHS Track & Trace or NHS Contact Tracing.
  • Wearing your face mask when moving around the building but especially when interacting with staff and volunteers at the bars and cloakroom, during ticket checks or when buying merch.
  • Keeping your hands clean and utilising our hygiene stations and hand washing facilities in the toilets.
  • Bringing minimal personal belongings to the venue to avoid cloakroom queues.
  • Alerting a member of staff if you develop symptoms whilst at the venue while maintaining social distancing and wearing your mask
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Will my event be at full capacity?

All Roundhouse gigs and events are sold at full capacity. This means up to 3,000 people for the Main Space and 140 people in the Studio Theatre. Please bear this in mind when booking your tickets. Read More

All Roundhouse gigs and events are sold at full capacity. This means up to 3,000 people for the Main Space and 140 people in the Studio Theatre. Please bear this in mind when booking your tickets.

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Are the bars open?

Our bars will be open for gigs and events, with Roundhouse Bar & Cafe open daily from 10.30am to 5.30pm. For your and our staff’s protection, our bar staff will be wearing masks and serving… Read More

Our bars will be open for gigs and events, with Roundhouse Bar & Cafe open daily from 10.30am to 5.30pm.

For your and our staff’s protection, our bar staff will be wearing masks and serving from behind protective screens. Our main bars are now mostly cashless, to limit customer waiting time, and limit contact between staff and guests.

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My gig has been postponed, what is the new date?

If your gig has been postponed, please check the show webpage for the updated date. If you’ve had email comms from us, or the webpage says the show has been postponed but there is no new date … Read More

If your gig has been postponed, please check the show webpage for the updated date. If you’ve had email comms from us, or the webpage says the show has been postponed but there is no new date yet, please bear with us. We are working with the promoter or agent to try and secure a new date and will update ticket buyers and the webpage as soon as we have more information.

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Are my tickets still valid for the new date?

Yes, your tickets will automatically be moved over to the new date, there isn’t anything you need to do. Read More

Yes, your tickets will automatically be moved over to the new date, there isn’t anything you need to do.

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I can't make the new date, how do I get a refund?

Refunds are subject to the discretion of individual promoters but if you have a question about your booking with us then please get in touch. Read More

Refunds are subject to the discretion of individual promoters but if you have a question about your booking with us then please get in touch.

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How long will it take to process my refund?

Our ticketing team is currently experiencing a very high volume of customer queries and is busy moving and refunding lots of tickets. We are working as quickly as possible but refunds can take up to… Read More

Our ticketing team is currently experiencing a very high volume of customer queries and is busy moving and refunding lots of tickets. We are working as quickly as possible but refunds can take up to 6-8 weeks to process.

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I asked for a refund but my card has expired, what do I do?

If you’ve asked for a refund but your card has expired we will be in touch with you when we process your refund to confirm some details. If you have closed your account then please get in touc… Read More

If you’ve asked for a refund but your card has expired we will be in touch with you when we process your refund to confirm some details. If you have closed your account then please get in touch with us. Please do not share any sensitive information (such as bank details) when getting in touch.

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I asked for a refund but haven't yet received it.

Before getting in touch with us, please ensure 6-8 weeks has passed – rest assured we are getting through these as quickly as possible. Please also ensure that you have checked the correct ban… Read More

Before getting in touch with us, please ensure 6-8 weeks has passed – rest assured we are getting through these as quickly as possible. Please also ensure that you have checked the correct bank account – we will refund the money via your original payment method.

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