Is the Roundhouse still open?

It is with a heavy heart, due to the impact of the coronavirus, that the Roundhouse will temporarily close from today (Tuesday 17 March). Our team is working hard to rearrange upcoming gigs and show… Read More

It is with a heavy heart, due to the impact of the coronavirus, that the Roundhouse will temporarily close from today (Tuesday 17 March). Our team is working hard to rearrange upcoming gigs and shows and we’re getting in touch with ticket buyers directly as quickly as possible to let them know how their booking will be affected.

We will update individual show pages on our website, and email ticket buyers directly, as soon as we have more information for you. Please check back regularly if you have questions about your booking and please bear with us during this unprecedented time.

We have also taken the decision to close the Roundhouse Studios for young people. For young people who use our studios or take part in our projects, we know for many of you we are a safe haven, so we will try and continue this work as soon as is possibly safe to do so.

As a charity, the cancellation of shows and the resulting loss of ticket sales will significantly impact the work we can deliver with young people. We understand that all of our audience members have completely different financial circumstances and that now is an uncertain time for us all; however, if you feel there is anything you can donate to our charitable work at this time please do support us. If you didn’t know that we’re a charity and you want to find out more, you can read about some of the stories from our studios.

On behalf of all the Roundhouse team we want to thank you for your support and patience at this time. Look after each other and we hope that our doors will be back open for gigs, shows, events and youth projects soon.

Read Less

Are the creative studios & projects for young people still open?

The Roundhouse Studios are closed and projects for young people have been cancelled or postponed. We will update you with more information as and when we can about when the studios will reopen and p… Read More

The Roundhouse Studios are closed and projects for young people have been cancelled or postponed. We will update you with more information as and when we can about when the studios will reopen and projects will resume.

We know for that for many of the young people that come to the Roundhouse we are a safe haven, so we will try and continue and reopen as soon as is possibly safe to do so. As a Young Creatives member you will still be able to access support from our dedicated team youth of workers who will be available to provide information advice and guidance should you need to talk to anyone. You can speak to a youth worker directly by calling 0207 424 8456 or by emailing AdviceBase@Roundhouse.org.uk.

We have also announced #roundyourhouse – offering advice and creative opportunities at home. Head HERE to find out more.

Read Less

My gig has been postponed, what is the new date?

If your gig has been postponed, please check the show webpage for the updated date. If you’ve had email comms from us, or the webpage says the show has been postponed but there is no new date … Read More

If your gig has been postponed, please check the show webpage for the updated date. If you’ve had email comms from us, or the webpage says the show has been postponed but there is no new date yet, please bear with us. We are working with the promoter or agent to try and secure a new date and will update ticket buyers and the webpage as soon as we have more information.

Read Less

Are my tickets still valid for the new date?

Yes, your tickets will automatically be moved over to the new date, there isn’t anything you need to do. Read More

Yes, your tickets will automatically be moved over to the new date, there isn’t anything you need to do.

Read Less

I can't make the new date, how do I get a refund?

Refunds are subject to the discretion of individual promoters but if you have a question about your booking with us then please get in touch. Read More

Refunds are subject to the discretion of individual promoters but if you have a question about your booking with us then please get in touch.

Read Less

How long will it take to process my refund?

Our ticketing team is currently experiencing a very high volume of customer queries and is busy moving and refunding lots of tickets. We are working as quickly as possible but refunds can take up to… Read More

Our ticketing team is currently experiencing a very high volume of customer queries and is busy moving and refunding lots of tickets. We are working as quickly as possible but refunds can take up to 6-8 weeks to process.

Read Less

I asked for a refund but haven't yet received it.

Before getting in touch with us, please ensure 6-8 weeks has passed – rest assured we are getting through these as quickly as possible. Please also ensure that you have checked the correct ban… Read More

Before getting in touch with us, please ensure 6-8 weeks has passed – rest assured we are getting through these as quickly as possible. Please also ensure that you have checked the correct bank account – we will refund the money via your original payment method.

Read Less

I asked for a refund but my card has expired, what do I do?

If you’ve asked for a refund but your card has expired we will be in touch with you when we process your refund to confirm some details. If you have closed your account then please get in touc… Read More

If you’ve asked for a refund but your card has expired we will be in touch with you when we process your refund to confirm some details. If you have closed your account then please get in touch with us. Please do not share any sensitive information (such as bank details) when getting in touch.

Read Less