Is the Roundhouse open?

On March 17 we temporarily closed the doors to the Roundhouse, including the Roundhouse Studios. We’re gradually reopening some of our spaces, in line with the latest government advice, which … Read More

On March 17 we temporarily closed the doors to the Roundhouse, including the Roundhouse Studios. We’re gradually reopening some of our spaces, in line with the latest government advice, which includes opening the Roundhouse Studios. If you have an existing Emerging Artist Membership you can book spaces from Monday 26 October.

If you have a ticket to an upcoming gig or show with us and you’re not sure if it’s going ahead or not, we’ll let you know as soon as we’ve heard from the agent or promoter. Please regularly check back on the show page for the latest updates and if you’ve booked a ticket with us we’ll email you directly.

We hope your questions will be answered below but if you still need more information on your booking or our reopening plans then please get in touch.

Read Less

My gig has been postponed, what is the new date?

If your gig has been postponed, please check the show webpage for the updated date. If you’ve had email comms from us, or the webpage says the show has been postponed but there is no new date … Read More

If your gig has been postponed, please check the show webpage for the updated date. If you’ve had email comms from us, or the webpage says the show has been postponed but there is no new date yet, please bear with us. We are working with the promoter or agent to try and secure a new date and will update ticket buyers and the webpage as soon as we have more information.

Read Less

Are my tickets still valid for the new date?

Yes, your tickets will automatically be moved over to the new date, there isn’t anything you need to do. Read More

Yes, your tickets will automatically be moved over to the new date, there isn’t anything you need to do.

Read Less

I can't make the new date, how do I get a refund?

Refunds are subject to the discretion of individual promoters but if you have a question about your booking with us then please get in touch. Read More

Refunds are subject to the discretion of individual promoters but if you have a question about your booking with us then please get in touch.

Read Less

How long will it take to process my refund?

Our ticketing team is currently experiencing a very high volume of customer queries and is busy moving and refunding lots of tickets. We are working as quickly as possible but refunds can take up to… Read More

Our ticketing team is currently experiencing a very high volume of customer queries and is busy moving and refunding lots of tickets. We are working as quickly as possible but refunds can take up to 6-8 weeks to process.

Read Less

I asked for a refund but haven't yet received it.

Before getting in touch with us, please ensure 6-8 weeks has passed – rest assured we are getting through these as quickly as possible. Please also ensure that you have checked the correct ban… Read More

Before getting in touch with us, please ensure 6-8 weeks has passed – rest assured we are getting through these as quickly as possible. Please also ensure that you have checked the correct bank account – we will refund the money via your original payment method.

Read Less

I asked for a refund but my card has expired, what do I do?

If you’ve asked for a refund but your card has expired we will be in touch with you when we process your refund to confirm some details. If you have closed your account then please get in touc… Read More

If you’ve asked for a refund but your card has expired we will be in touch with you when we process your refund to confirm some details. If you have closed your account then please get in touch with us. Please do not share any sensitive information (such as bank details) when getting in touch.

Read Less