We’re happy to offer complimentary tickets for personal assistants and support workers. As standard, our wheelchair positions and other ‘Accessible Seats’ come with one free ticket. If you need to, please let us know if you’d like to book an accessible seat and we’ll do all we can to accommodate your request. If however you don’t require a personal assistant or support worker in order to attend, then please let us know that too.
To buy your ticket(s) and get your complimentary assistant seat(s), call us on 020 7424 8477 or our Ticket Line on 0300 6789 222 or, for wheelchair bookings where one complimentary seat is required, book online and select a wheelchair space. We do not request any evidence for personal assistant ticket bookings.
Although we don’t have a viewing platform in the main space on Level 1, we do have a number of wheelchair positions and ambulant accessible seats on Level 2, for seated shows. Please note, the availability of seats that have step free access is limited. In standing only shows, wheelchair users are able to gain early access by prior arrangement, and we will endeavour to position a number of seats in the space for audience members who might need them. Please make yourself known to the Duty Manager when you arrive to arrange this.
In our Sackler space, we have a number of wheelchair spaces that are reserved until the performance sells out, at which point they will be put on general sale. For promenade performances, wheelchair users are free to move through the areas and are asked to make themselves known to the duty manager, before the doors open. The duty manager will arrange priority entry and be able to advise from where it is best to watch the event.
We have a limited amount of accessible parking on site. If you wish to request a space, please email us detailing the make, model, colour and registration of the vehicle you will be driving, and we will confirm whether or not we have been able to reserve a space for you. Alternately, give us a call on 0300 6789 222 and we will be able to let you know immediately, as well as taking the required information.
We do not operate an access list, but strive to make each performance accessible to all. We have attempted to make the application process for all of our access facilities as smooth as possible. If any information is missing, you would like clarification or you have any concerns whatsoever, please don’t hesitate to get in touch. If you would like to request a performance to have an enhanced service please get in touch.