We offer complimentary tickets for personal assistants / support workers in order to facilitate your attendance of our venue. As standard, our Wheelchair Positions and other ‘Accessible Seats’ come with one free ticket. Should you require more, please let us know and we will try and accommodate your request. Should you not require a personal assistant or support worker in order to attend then please let us know.
To purchase your ticket(s) and get your complimentary assistant seat(s), call us on 020 7424 8477 or our Ticket Line on 0300 6789 222 or, for wheelchair bookings where one complimentary seat is required, book online and select a wheelchair space. We do not request any evidence for personal assistant ticket bookings.
Although we do not have a viewing platform in the Main Space on level 1 as standard, we have a number of wheelchair positions and ambulant accessible seats on Level 2 when seats are in use. Please note, the availability of seats that have step free access is limited. In standing only shows, wheelchair users are able to gain early access by prior arrangement and we will endeavor to position a number of seats in the space for patrons who might need to make use of them. Please make yourself known to the Duty Manager on arrival to arrange this.
In our Sackler Space, we have a number of wheelchair spaces that are reserved until the performance sells out, at which point they will be put on general sale. For promenade performances, wheelchair users are free to move through the areas and asked to make themselves known to the Duty Manager, prior to doors opening, who will arrange priority entry and be able to advise from where it is best to watch the event.
We have a limited amount of accessible parking on site. Should you wish to request a space, please email us detailing the make, model, colour and registration of the vehicle you will be attending in and we will confirm whether or not we have been able to reserve a space for you. Alternately, give us a call and we will be able to let you know immediately as well as taking the required information.
We do not operate an access list, but strive to make each performance accessible to all. We have attempted to make the application process for all of our access facilities as smooth as possible. If any information is missing, you would like clarification or you have any concerns, please don’t hesitate to get in touch. If you would like to request a performance to have an enhanced service please get in touch.