Our standard opening hours are:
9:30am-9pm Tuesday to Friday
9:30am-5pm Saturday to Monday
On show nights, we open the Box Office for collections two hours before the advertised door time which can be found by looking on the performance information page or getting in touch with us. If you want to come and collect your tickets early, you can do so during our standard opening hours, unless you have been instructed otherwise from doing so by email.
There are a few steps leading down to the venue, by the main doors. For wheelchair access, aim to the left of the Studios entrance where there is a dropped curb, marked ‘Wheelchair Access’ above. From here, you can access the ramp to all other entrances. If you need to collect tickets, enter via the Box Office. If you already have your tickets on you, feel free to use the Main Entrance.
When you arrive, there might be fencing and a queue down the road of people waiting to get in. There will be Security Stewards directing this queue – if you require early access, make yourself known to one of these Stewards who will be able to contact the Box Office Manager, Duty Manager or Assistant Manager on your behalf, who will in turn be able to direct you of the best course of action. Alternately, come straight to the Box Office from where we will also be able to assist.
To pick up your tickets, you will need a form of identification – a payment card will suffice unless the performance information specifically states that you’ll need to produce photographic ID. You will also be asked to verify your post code too. This is to ensure we’re giving the tickets to the right people! You will not be asked for any ‘proof of disability’ to pick up your access tickets though you or others in your party may be asked to provide proof of age to pick up any concessionary rate tickets or if there is an age restriction on the event.
If you have requested any other Access Facilities such as the use of one of our wheelchairs or Hearing Enhancement Systems (Main Space and Sackler Space only), this will be available for collection from Box Office also. There is a dropped counter on both sides of the counter.
Once you’re inside, there will be a number of Security Staff as well as Venue Assistants and Visitor Services Assistants. Should you require any assistance or you have any concerns or questions, please don’t hesitate to ask any of them for assistance.
Accessible toilets are available on all floors and are positioned:
- In the foyers opposite the lift on Levels 0, 1 and 2.
- In the Paul Hamlyn Roundhouse Studios.
- Inside the Main Space on Level 1.
We also have an accessible baby changing facility next to the Studio Theatre on Level 0 and in the Main Space level 1. All fittings comply with Part M of the Building Regulations.
We do not currently offer a Changing Places toilet facility, but are hoping to include this in our next refurbishment.
Customers with Medical Requirements
We welcome attendees who need to bring medicines, medical equipment, food or drink to manage a medical condition. If you have any concerns about being allowed entry with any items you require, please don’t hesitate to get in touch. For music performances and large scale events, we have trained medics on site and all of our Duty and Management Staff are First Aid trained.
Guide dogs & Assistance dogs are all allowed to enter the building. If you would like your dog to be looked after whilst you are watching an event, this can be pre-arranged by getting in touch in advance. We will arrange for someone to meet you at Box Office, guide you to your seat and stay with your dog throughout the event.